Privacy Policy

Privacy Policy


ASESORAE informs users of the website www.asesorae.com about its policy regarding the processing and protection of personal data of users and customers that may be collected by browsing or contracting services through its website. In this regard, ASESORAE guarantees compliance with current regulations on the protection of personal data, in the EU General Regulation 2016/679, of April 27, on Data Protection (hereinafter “RGPD”), in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (hereinafter, “LOPD”), and in its implementing regulations. The use of this website implies acceptance of this privacy policy.

This privacy policy is an integral part of the Legal Notice, where the terms of use are established. Accessing and browsing the Website, or the use of its services, implies acceptance of the general conditions (and therefore of the Privacy Policy and Cookie Policy).

1. Who is responsible for processing your data?

The person responsible for the personal data you provide to us is: Anabel Alonso de la Pedraja (name for commercial purposes ASESORAE)
CIF: 44739605M
Address: Salvador Manrique De Lara street, 20 1A, Las Palmas de Gran Canaria. The data included in the file will be treated confidentially and with the level of protection required by the RGPD, the LOPD, and the legislation that develops it at any time, for the type of data requested in the forms. You can contact and contact us at the email address info@asesorae.comNos we reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of the changes.

2. What type of personal data do we collect and how did we obtain it?

The categories of personal data that ASESORAE may process about its users, customers and suppliers are:

- Identification data (full name, ID, contact telephone number.
- Postal and/or electronic addresses
- Economic and transactional information: card payment details, contracted services,..
- Connection, geolocation and navigation data.
- Other information to provide commercial information in accordance with the user's interest (demographics, tastes,...).
- Tax, accounting and labor data about your company, obtained directly by the client, or before the competent Public Administrations before which we have your Authorization to represent you.
- Data obtained through the “Issued Tickets” service through which the customer asks us questions or requirements in relation to the contracted services.

Under no circumstances do we process specially protected data. We have obtained all the above-mentioned data either directly from you by sending a contact form filled out through this web portal, or through another means of communication addressed to our company for the purpose of carrying out a contractual relationship with our company, or in response to the submission of a commercial offer, contractual proposal. You will be responsible for providing us with data.

We only collect those personal data that are necessary to normally develop the relationship with our users and customers, to be able to provide them with the contracted service under the best conditions and to send you commercial offers that, depending on the information you provide us or that derive from the relationship with you, may be of interest to you.

Data that could be considered personal, such as your IP, the operating system or browser you use, and even the duration of your visit, could be treated, although always in a way that guarantees their anonymity, for example in a way that dissociates from other data that allows users to be identified.

Users guarantee that their personal data provided is true, accurate, complete and updated, since Users will be solely responsible for any direct or indirect damage or harm that may arise as a result of a breach of such obligation.

3. Purpose of data processing.

In compliance with the provisions of current data protection regulations, ASESORAE informs you that the User's personal data, obtained or collected through the website www.asesorae.com, will be processed by ASESORAE for the fulfillment, among others, of the following purposes:

- To enable the provision of the services offered on the Portal, to answer your requests or process your orders.
- Respond to requests for consultation, information and/or complaints/complaints.
- Provide you with information by electronic or telephone about your request.
- To send you, mainly by electronic means, commercial information that you have requested from us, or that are closely related to the contracted services or for which we have your express and specific consent.
- Request your assessment of the quality of the service provided and thus improve the service.
- Analyze and improve the Website, as well as the services we provide to our customers.
- Connect with you through social networks and create a community of followers who can be informed of news and benefit from special offers.
- Carry out the administrative, fiscal and accounting management of our clients and/or suppliers.
- Carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most appropriate offers and an optimized quality of service, etc.

Whenever an email address, mobile phone or other means of electronic communication is requested and the User provides, the User expressly accepts and authorizes such means to be used preferably as a communication channel, as a channel to fulfill all or any of the purposes mentioned above, as well as a channel through which to inform them of any other relevant changes that may occur on the Portal.

4. Rights of interested parties.

In relation to the personal data provided, the user, customer or supplier has the right to:

- Access to your personal data and to the information stipulated in Regulation (EU) 2016/679.
- Request the rectification of your personal data if they are inaccurate or incomplete.
- Request the deletion of your data if you want to revoke the consent granted, or you do not want us to keep your data, or you consider that it is no longer necessary for us to keep your personal data for the purposes for which they were provided, in which case we will only keep those data that we are obliged to keep by legal obligation.
- Request the limitation of the processing of your data to only part of the data or to only certain types of processing, in which case we will only keep those data that we are obliged to keep by legal obligation.
- Request that your own data be provided to you, which will be done in a structured, commonly used or machine-readable format. When appropriate, you have the right to request that we hand over your data to the new data controller that you indicate.
- File a complaint with the Spanish Data Protection Agency or competent supervisory authority in case you consider that we have breached our obligations as a data controller.
- Revoke consent for any treatment for which you have given your consent.
- You can exercise at any time your rights of access, rectification, cancellation, opposition and portability, or any other right set out in the previous paragraphs regarding the processing of your personal data, by sending a written notification, attaching a photocopy of a document that proves your identity, to the email address rgpd@asesorae.com.

Our desire and priority is to protect the personal data of our clients to the maximum and to respect their will regarding their processing, so we encourage you to contact us for any questions or clarifications you may have, to exercise any of your rights, or to make any complaint you may have in relation to the processing we do at any time of your data.

5. How long will we keep your data?

The personal data relating to individuals linked to users of the Web Portal www.asesorae.com that ASESORAE collects through the different contact forms and/or collection of information for the purpose consented to by the user will be kept as long as their deletion is not requested by the interested party.

The data provided by our customers and suppliers will be kept as long as the commercial relationship between the parties is maintained, in any case respecting the minimum legal retention periods depending on the matter. This means that we can keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all ASESORAE systems.

6. What is the legitimate basis for the processing of your data?

The legal basis for the processing of personal data is, in relation to contracted services, the existence of a contractual relationship between the Data Controller and the customer or supplier, and in other cases, the express and specific consent of the owner of the personal data for commercial and informational dissemination purposes.

Depending on the type of data processing, we summarize the basis for the legitimation of such processing below:


- Tax, accounting and labor data of clients necessary for the provision of the contracted advisory services, as well as for the management of issued billing. Personal identification data, and contact details.
- Maintenance, development and control of the contractual relationship between the parties.
- Free and unambiguous consent of the interested partyMarketing: Commercial actions on services aimed at our customers or those people who have requested related information from us, including the carrying out of satisfaction surveys with our customers.
- Free and unambiguous consent of the interested party (potential customers), we state that the withdrawal of this consent can under no circumstances condition the execution of the contract between the parties; Legitimate interest of the company in the promotion and marketing of services similar to those obtained or requested by interested persons in the past. As for the basis of legitimacy referenced to our potential and customers, we inform you of the need to provide personal data, in order to execute your contract, to comply with legal or derivative obligations of public authorities.

In the case of data processing within social networks, the legal basis for the treatment is the acceptance of the terms of use of those social networks, and in accordance with their privacy policies:

- Facebook: http://www.facebook.com/policy.php?ref=pf
- LinkedIn: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
- YouTube: https://policies.google.com/privacy?hl=es

7. To which recipients will your data be communicated?

ASESORAE will not transfer the personal data obtained to any third person, except if express consent has been requested and received by our user, except for the following circumstances:

We inform you that we can provide your personal data to Public Administration bodies and competent Authorities for the correct compliance with legal obligations.

In addition, the data will be communicated to third parties responsible for the treatment strictly necessary for the management and correct execution of the contracted services, such as third party providers sending our commercial information through their platforms, as well as suppliers to whom other services related to the final service offered to customers are contracted. Specifically, https://www.wolterskluwer.es/nuestras-marcas/a3-software.html, a document management provider for our clients.

In addition, the entity Signaturit Solutions, S.L. is the supplier contracted to implement advanced electronic signatures for the signing of contracts between clients and ASESORAE. The access of both providers will be limited to what is necessary for the provision of the contracted services.

If you make a purchase or payment in our favor, through an application, website, platform, bank card, or other online service, your data will access that platform or will be treated in its environment, always with maximum security.

Your data may also be accessed by the provider of the web development and maintenance service, or the web hosting or hosting service.

Any provider that may have access to your data will be required to maintain the same level of confidentiality and privacy as us.

8. User data protection obtained through a form on the Web Portal.

In accordance with the current Regulation (EU) 2016/679, ASESORAE informs that the personal data of the Users of the website will be processed for the processing activity indicated in each data collection form on our website by ASESORAE.

This processing of your data will be protected by your own consent. By clicking the “SEND” button, the User consents to the processing of their data by ASESORAE.

In addition, we inform you that, unless required by law or express consent on your part, ASESOSAE will not transfer your data to third parties.

9. Other information of interest about our privacy policy

9.1. Security Measures

ASESORAE adopts the security levels required by current European and Spanish data protection regulations, taking into account the state of the art, the application costs and the nature, scope, context and purposes of the treatment described, as well as risks of varying probability and seriousness for your rights and freedoms as a person.

9.2. Treatment of children's data

For ASESORAE, it is of great importance to protect the privacy of minors, by virtue of it, only the data of their minor children in those cases where it is strictly necessary to comply with certain legal obligations. In any case, such data collection will always be done with their express consent as parents or guardians.

9.3. Why is it necessary to accept this Data Protection and Privacy Policy?

This section of the Data Protection Policy provides you with all the necessary information in an easily accessible way so that you can know the type of data that ASESORAE holds about your potential customers, customers and/or suppliers, the purposes pursued, the rights that data protection regulations recognize you as an affected person and how to exercise these rights. Therefore, with the deliberate submission of your personal data through our means of contact and/or with the beginning of the commercial relationship with our company, we consider that you recognize and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you provided it to us or applicable national or regional regulations allow us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties.

If you have any questions regarding this section of ASESORAE's Data Protection Policy for Potential Customers, Customers and Providers, please contact the company using the address provided in the first section 'Data Controller' and we will be happy to assist you and answer any additional questions you may have.

10. Do we treat cookies?

Cookies allow us to make your navigation through the Website more efficient, while providing us with information that allows us to improve the Website. You can consult the cookie policy on the website, which details the type of cookies we use.

11. What security measures do we take to protect your data?

We have adopted an optimal level of protection for the personal data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of our clients' personal data.

We will inform you of any incident or security breach that may affect your personal data, apart from taking appropriate measures to, if appropriate, mitigate any damage or harm that may be caused by the data subjects.