Frequently Asked Questions

1. What are the advantages of working with an online consultancy?

Right now, choosing an online consultancy has more advantages than ever.

After the obligation on the part of the Treasury and Social Security to submit all documents electronically, work with Advise and It means saving you a lot of time, money and headaches.

Your own administrative manager is just a click away, regardless of your geographical location. You can manage all your needs directly from your business or office, saving you the hassle of transportation, parking, waiting or travel times.

Remember that you can communicate with us permanently through our endless ticket system or by video call, if you need it.

10. If I register my company as an SME, do I have the right to have my income tax return filed like that of my partners?

Our plans only include one annual income per plan. If you want us to cover your members' incomes, we budget it for you individually.

11. What happens if the Treasury or Social Security makes an inspection or request on me?

In that case, Open a ticket in your profile with an “Urgent” character so that we can help and advise you. Remember that This service is not included in the plans, so it will be independently budgeted.

2. How does the subscription service work?

Work with Advise and it's very simple.

All you have to do is sign up with us filling out the registration form which you will also find in the prices/sign up/don't you have an account yet? Sign up.

Once registered, you will receive an email confirming your details. From that moment on, you will have access to your personal profile, where you can fill in your personal data, check your notifications or ask us your questions.

The next step will be Hire the plan that best suits your needs by means of a secure payment gateway that we have incorporated into your profile.

Once hired, we will register you in A3doc cloud, our secure system of cloud management. And that's it. All ready to monitor the status of your accounts and carry out all the necessary steps.

It's that easy. We eliminate absurd paperwork and obstacles.

3. Is there a commitment to remain?

No, there is no commitment to remain. You can try our services and if you are not satisfied, unsubscribe whenever you want. With the exception of notary and registration expenses other than our service, as well as the registration of self-employed workers, the prices of our plans are immovable and No small print.

We want you to stay with us as long as possible and for that reason, we strive every day to offer you the best care and service.

4. Can I hire any additional services?

In Advise and we try to adapt to the needs of each business. In our plans, you can find all the basics you need to be able to keep an exhaustive control of your business and comply with your tax obligations.

However, if you need any additional services, contact us explain your needs to us and we will get in touch with you as soon as possible.

5. Why are the prices so cheap compared to traditional advice?

Working online allows us to reduce many costs, avoiding unnecessary expenses (office, travel, material...), which has a direct impact on our clients' pockets.

This allows us to offer very competitive prices with respect to traditional consultancy, but without ever losing the quality of the service.

6. I'm already in counseling. How do I switch to yours?

If you want to request a change of advice with us, you must request the documentation of the This fiscal year to your current consultancy, so that we can upload it to our cloud.

Documentation from previous years must be kept by each client, so that if the Administration requests it, it can be provided.

If you want to integrate all your documentation into our platform, let us know and you can do it at a small additional cost.

7. How can I communicate with you?

With our unlimited ticket system, you will have all your conversations and inquiries recorded and ordered by date of consultation. This makes it much more convenient for everyone, avoiding unnecessary calls and keeping all your queries in writing.

You can access all the information whenever you need it. If you need to talk to our managers, you can Make an appointment by videoconference.

8. How does the endless ticket system work?

Through your private profile, you can make all your inquiries by opening a new ticket, whether they are inquiries related to the use of the platform or your own inquiries about the management of your business.

We have created a unlimited ticket system which avoids the loss of emails and provides customers with a complete record of all their requests or inquiries.

Encouraging smoother communication and greater control over all communications.

9. How do I send my invoices to the platform? How much time do I have?

You can send your invoices using a simple photograph through our App. You have up to a maximum of 7 days after the end of the month to be able to send them. We are responsible for mechanizing them.